Caribe Marketing
Frequently Asked Questions:
You keep the sales dollar! - How can we do this?
No, we are not philanthropists. You are the front line in the selection process of resort buyers. You've all been to timeshare resorts & their sales presentations - well this is how many of those families end up at the tables for those presentations.
The challenge is to weed out the analytical, mooch, etc. So we have found that, as a telemarketer, when you call that potential vacationer that filled out that lead card, you are interrupting whatever they were doing and, to them, you are the "scum of the earth" trying to get them to buy some overpriced useless product they have no interest in buying and just want to get you off the phone.
However, for those that buy a package from you, that means that within 5 minutes you had verbally built a dream with them and had them so loving you and trusting of you that they provided you with their banking information to buy the package.
From our standpoint, if that vacationer will listen to the dreams you are building over the phone and they are willing to pay to experience those dreams - We know that a resort salesman has a far better chance with that family when he is selling them face to face and showing them the actual product he is selling. Consequently, we are willing to invest our money in advance to pick up the cost of that family's vacation accommodations in exchange for 2 hours of their time spent at the resort's sales table.
What this means to you is that you get to retain the original package sales dollar!
That is why your ability to Dream Build and sell is so important - It is that skill that will make you a lot of money! If you can talk - you can do it!
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How do I make reservations for my vacation?
Just fax your Reservation Request Forms to us prior to your travel, and we will call you within a few working days to set up your trip. Our fax numbers are 1-253-595-5629 and 1-1-253-595-5674. You can also scan your signed Forms into an email and send them to Reservations@1-800-640-5250.com or Admin@bbvp.com
Can I call my reservation dates in?
We need the signed Reservation Request form in our office first, and then we will call you. We cannot confirm dates until we have received your signed forms.
Do I have to take the entire vacation at one time?
You may use this vacation in its entirety or you may split the vacation into different trips - It's all explained in your booklet in the explanation section. However, the rental car may only be used one time.
If I cannot give a 30-day notice, can I still travel?
Sure but the accommodations must be available. The more lead time you give us the better your chances of being confirmed.
If I don't use a portion of my vacation, can I give it away or sell it to someone?
If you do not use one or all portions of your vacation, feel free to give it away as a gift to your family & friends. We will need email confirmation from the vacation holder that they are transferring one or all parts of the vacation to a named recipient.
How many people can travel on the vacation? I have 5 people in my family.
The vacation may be used for two adults and two children or four adults sharing the same accommodations. Some hotels in Orlando do allow up to 5 people but, due to fire codes, the hotels in other locations allow a maximum of 4 people. You may, however, purchase an additional room for your stay or upgrade to a 1, 2, 3, or 4 bedroom condominium to accommodate all of your family. Florida and Missouri hotels can legally accommodate 5. If you choose too, you may rent a rollaway bed for the fifth person upon check in. Nevada hotels can legally accommodate 4.
Where do we stay?
We use national hotel properties such as Clarion Suites, Comfort Inn and Holiday Inn. In Orlando, you will be conveniently located within 5 minutes of Walt Disney World. All our hotel properties offer shuttle service to all 4 Disney parks, saving you time and money in parking.
Be sure to call reservations for specials on upgrades and additional nights.
Can I stay additional nights in any of the locations? What is the average cost for additional nights?
Additional nights may be purchased for all locations and the rate is dependent upon the season in which you are traveling. Extra nights can range anywhere from $65.00 to $189.00 (USD) per night.
Are shuttle buses available from the hotels in Orlando to the area attractions?
Many hotels do offer shuttle transportation to one or all of the major theme parks. Your travel coordinator will give you more information after your have faxed you Reservation Request Forms to us.
What about transportation?
You can elect 1 week car rental as a gifting option. Please contact our customer service department for further details. Give us a try!
Do I need a passport or a visa to go to the Bahamas or Mexico?
Yes, U.S. citizens will need a passport. Please visit http://travel.state.gov/passport/passport_1738.html to start your passport application process. Citizens of all other countries should check with their local consulate for required travel documents.
What are the restrictions?
If you are planning to travel during major holiday periods, we ask that you give us at least 45 days advance notice. In Daytona Beach, there are major events such as the Daytona 500, Bike Week, OctoberFest and the Pepsi 400, which are effectively unavailable, however Orlando is only 55 minutes away and you can make reservations there 7 days a week, any month of the year. Condex Computer Convention in Las Vegas is also unavailable.
How can you afford to do this?
When you arrive in each destination, you will be invited to attend a no obligation 90 minute resort tour. There are fantastic incentives and gifts available for touring each property. Many resorts offer a complimentary breakfast, lunch or dinner during your 90 minute tour. 60% to 70% of our customers willingly tour these properties and a percentage of those purchase. Some offers require a 90 minute no obligation tour in one or more locations. That is how we can afford to pass along to you the savings of quality vacation accommodations at discounted prices.
Customer Support Call Center
If you have a transaction question our travel specialists are available to help you between the hours of: Monday - Friday -- 9 am and 5 pm EST [We are closed on Saturday and Sunday.]
Please email Customer Support directly at: admin@bbvp.com All inquiries will be responded to within 48 hours.
Alternatively, you can telephone us: Toll-free from within North America: 1 (866) 816-3910
The Reservations Desk Mailing address:
The Bloneva Building, Second Floor
Freeport, Grand Bahama Island, The Bahamas
PRIVACY STATEMENT
Purchaser provided Information:
Our electronic purchase service requires that cardholders provide contact information (including without limitation: name, address, city, state or province, postal code, country, telephone and email), and financial information (including without limitation: name on credit card, credit card number and expiry date, bank account number), and ordering information. This information is collected and used to process the transaction, for internal accounting and fraud control.
Information Automatically Collected:
Our Web site keeps track of usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. The IP addresses we collect on our electronic purchase service are linked to personally identifiable information. This is collected in order to combat fraud during the purchase process. We also use this data to better understand Web site usage in the aggregate so that we know what areas of our Web site users prefer. Automatically collected information is also used for the same purposes as purchaser supplied and merchant supplied information.
Sharing of Information:
Certain information submitted through the electronic purchase service is shared with the merchant from whom the purchaser is purchasing the products / services to allow the merchant to fulfill the order. Financial information is also shared with other parties that is necessary to complete transactions, including, without limitation, companies related to The Reservations Desk, sub fulfillers, credit card companies, credit card clearing houses and processors, and financial institutions. The Reservations Desk is acting as an intermediary between the merchant and a purchaser's credit card company or financial institution.
The parties mentioned in the above paragraph, and not The Reservations Desk, are responsible for their own privacy polices and for maintaining the privacy and confidentiality of all information The Reservations Desk provides them. If a purchaser or merchant has any questions or concerns about the privacy policies of those parties, it must contact such parties. Except for the above parties, and for use by consultants and professional advisers on The Reservations Desk's behalf for the uses disclosed herein, The Reservations Desk does share personally identifiable information with other third parties. The Reservations Desk may also provide to third parties aggregate or statistical information that does not disclose personally identifiable information.
Contact Us / Email Inquiries:
Information sent to The Reservations Desk via email or the website inquiry form is used to respond to and maintain a record of the inquiry. This information may be sent to third parties or retained for mailing list purposes. We will respond to all inquiries within 48 hours.
Security:
The Reservations Desk takes measures to protect and keep information secure. Our Merchants' area, application form, and electronic purchase service are secured with SSL encryption. All information collected by The Reservations Desk is held online, secured via SSL encryption, and protected by a firewall. Whenever sensitive information is transmitted to SThe Reservations Desk through our Web site, such as a credit card number, our server provides 128-bit encryption of the information as it travels across the Internet. The Reservations Desk restricts internal access to personal information to selected members of our staff.
Opt out / Correct / Update:
The Reservations Desk gives Purchasers the option to remove their information from our database to cancel future communications, to no longer receive our service, or to change their information on our database. If you are a Purchaser, please e-mail or telephone us using the contact information in the Customer Support Call Center section of this page.
Contacting The Reservations Desk:
If you have questions about this privacy statement, the practices of this site or your dealings with this web site, you may contact us at the Mailing Address section of this page.
LEGAL INFO
Disclaimer.
By accessing, browsing or using any of the services on this website, you accept the terms and conditions as set out below, without limitation or qualification. Please note that Virtual Exchange retains the right to amend these terms and conditions at any time without notice to you.
Because these terms and conditions contain legal obligations, please read them carefully. Any and all notices or other communications under or with respect to these terms and conditions shall be in writing, and shall be delivered by hand; mailed postage pre-paid, either by registered or certified mail, return receipt requested; or by overnight courier; to us at the mailing address detailed on the Corporate page of this site.
Intellectual Property.
The Reservations Desk either owns the intellectual property rights in the underlying HTML, Java scripts, text, audio clips and other content that is made available to you on our website, or has obtained the permission of the owner of such intellectual property to use the content on our website.
Intellectual Property Notice.
Copyright © 2010 The Reservations Desk - All rights reserved. Any copying, republication or redistribution of such content is expressly prohibited without the prior written consent of the copyright owner.
Trade-Marks
"Orlando, The Beach annd The bahamas" and "The Reservations Desk" are trade-mark of The Reservations Desk. The names of all other products and services mentioned on our website are the trade-marks of their respective owners. The display of trade-marks or trade names on this website does not convey or create any license or other rights in these marks or names. Any unauthorized use of these marks or names is strictly prohibited.
Limited License.
The Reservations Desk grants to you a limited license to display on your computer, print, download and use the underlying HTML, text, audio clips and other content that is made available to you on our website, for non-commercial, personal, or educational purposes only, provided that:
you do not modify, alter or deface any such content; and
you include with and display on each copy of such content the associated copyright notice and this limited license.
No other use is permitted. Without limiting the generality of the foregoing, you may not:
make any commercial use of such content;
* Iinclude such content in or with any product that you create or distribute; or
* Copy such content onto your or any other website.
* Notwithstanding the above, nothing contained in this license shall be * construed as conferring any right under any copyright of The Reservations Desk or any other person who owns the copyright in content provided on our website.
Registration, Accounts and Passwords.
Certain of The Reservations Desk services and related features may require registration. Should you choose to register for such services or related features, you agree to provide accurate and current information as required by the relevant registration process, and to promptly update such information as necessary to ensure that it is kept accurate and complete. You agree to be responsible for: (a) maintaining the confidentiality of any of your passwords or other account identifiers, and (b) all activities that occur under such password or account identifier and associated account.
Further, you agree to notify The Reservations Desk of any unauthorized use of your password or account. The Reservations Desk shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
No Warranties.
The Reservations Desk does not warrant the quality, accuracy or completeness of any information on our website; such information is provided "as is". This website may include inaccuracies or typographical errors. In no event shall The Reservations Desk be liable for any damages whatsoever, including special, indirect or consequential damages, arising out of or in connection with the use or performance of information available on this website.
Indemnity.
You agree to defend, indemnify and hold The Reservations Desk, its directors, officers, employees, affiliates and agents harmless from any and all liabilities, claims, damages, costs and expenses, including attorneys' fees, related to or in connection with your, or any user of your account's: (a) violation of the terms and conditions, or (b) use of the website.
No Endorsement.
Links or other material and content found on this website is not and is not intended as an endorsement of any third party products or services described on this website. Any opinions expressed in such material and content are those of its author(s) and do not necessarily reflect those of The Reservations Desk.
Submission of Confidential Information.
Any information that is transmitted to The Reservations Desk through this website becomes the exclusive property of The Reservations Desk, and the latter may use it for any purpose without restriction or compensation.
Information transmitted to this website may be intercepted by third parties. You should transmit such information by other means if you are concerned about its confidentiality.
Privacy.
For information on how user information is collected, used and disclosed by The Reservations Desk, please consult our Privacy Statement above.
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